+- StackAndTile Forums (https://www.stackandtile.com/forum)
+-- Forum: General (https://www.stackandtile.com/forum/forumdisplay.php?fid=1)
+--- Forum: Support Help (https://www.stackandtile.com/forum/forumdisplay.php?fid=2)
+--- Thread: I can't buy StackAndTile (/showthread.php?tid=1919)
I can't buy StackAndTile - iBUSTuWIN - 09-29-2018
I can't buy StackAndTile.
When I click on buy now or whatever the button is in english ( I did it in german) after I did the payment, it does not show purchase complete or anything like that. The buy now button is still there. A little sad cause I wanted to grind now and trial ended.
Thanks
RE: I can't buy StackAndTile - iBUSTuWIN - 09-29-2018
I just looked it up. The Paypal payment didn't go through for some reason (the reason wasn't on paypal's Side) and I can't reorder now. There was an error some Uid nr. or something like that in the process of purchasing.
RE: I can't buy StackAndTile - SaT_Admin - 09-30-2018
Specifically what error were you getting? Some other people had a VAT error. If you don't have a VAT ID, then please leave that field blank. And make sure that you have selected the correct country in the upper right:
https://imgur.com/a/foq4Pno
Try those two first. If it still fails, can you try clearing your browser cache and then trying again. Or, try from a different browser altogether?
Let me know if those work or not. If not, leave me your full name and email and what product you want, and I can try creating a custom order for you.
Also, click on the Register button in the software and leave your Machine ID, so I can extend your trial until we get this figured out
RE: I can't buy StackAndTile - iBUSTuWIN - 09-30-2018
I used autofill for my Name and it did put Germany in the VAT field and I didn't realise it.
Now I did leave it blank, and it worked.
Thank you.