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+--- Thread: Email says I cancelled but it still renews? (/showthread.php?tid=787)
Email says I cancelled but it still renews? - damowain - 04-13-2014
Hi, in the original email I used the link to cancel by subscription the Email says I cancelled but it still renews? Im fine with it doing so for the past few months as I have still been using it but I need to make sure it is cancelled from now on as im going away and it wont be in use, if you could check this for me?
Cheers
RE: Email says I cancelled but it still renews? - SaT_Admin - 04-13-2014
I need some information to look up your subscription. I looked at email address d****_w@hotmail.co.uk but there was only one order in Feb and the money was returned.
So you must be using a different email address or something, I need that or an order number or so I can see whats going on.
RE: Email says I cancelled but it still renews? - damowain - 04-13-2014
I cant find any emails in my other account but another one i use is dam****90@googlemail.com
The order number I have is STA140215-4869-80192
RE: Email says I cancelled but it still renews? - SaT_Admin - 04-14-2014
Ok yeah that is the problem. That order number you gave is associated with the d***_w@hotmail address. That order was placed and then cancelled and I returned your money. I forget what happened, maybe you ordered twice or something.
The email dam****90@googlemail.com has an active subscription that rebills on the 3rd of each month. That subscription will continue until you cancel it. You should get a receipt each month, and in the receipt email there is a link to Manage Your Subscription. If you click that, it will take you to a page where you can cancel.
RE: Email says I cancelled but it still renews? - damowain - 04-14-2014
ah yeah, sorted.
Thanks