PokerStars Nova tables popping up

[Johnsteed]

On SaT.com, I went to Help -> Supported Poker Sites -> PokerStars -> Poker client setup -> 3rd pic with the bet sliders.  I noticed that my Post-flop Buttons #3 & #4 weren't set up properly.  At the same time, I don't use SaT to it's full capacity, I have a very simple layout of 4 table slots on screen, stack tabes, and only 4 hotkeys to move/toggle the tables around.  I don't use any hotkeys for bet sizes and such, so I suppose that threw me off a bit.  

I'm not sure how I overlooked setting this up correctly when I ran through all of this a few days ago.

Would the bet sliders not being adjusted - in your opinion - have something to do with my ongoing problem? 

No, those betsize button settings shouldn't affect your problem. Those are only used for the "Bet %Pot" hotkey or the "All-in" hotkey, neither of which you are using.

I want the help.  I'm reading your posts in a negative way, which might be influenced by how my poker session was going (downswing), not to mention a number of key hands that I lost chips/stacks with because of the pop ups.  Frustrating week all around.  My apologies if I was reading into anything incorrectly.  For the record, I really do like SaT, I've had it for several years now; but I can't lie that there seems to be problems here and there.  I know that you're trying your best, and I want to continue using your product. 

Thank you for your help.

Totally understandable and I appreciate the response. Especially when going through a downswing, and then you have software problems contributing on top of it, its natural to be upset.

I'm not denying that SAT doesn't have problems. But I really do try to fix them as soon as I can, even though I'm a one man show. A lot of customers tell me that my support is very good, which does make me happy. But certainly there are situations when either I cannot find or fix a problem and some people end up dissatisfied. I try to minimize that as much as I can.

For your particular issue, I haven't been able to diagnose it from what information we've exchanged, and I think at this point it would be best for me to connect directly to your machine and run some tests myself and witness the problem first hand, and see if I can figure out if there's something specific in your setup that might be throwing things off. Most of the time when I need to do this, I use skype to link up in a more real-time instant messenger type communication, where we can set a time or just see if each other is online, and then typically I've used TeamViewer for the remote control to connect to the user's machine. If you don't want to use skype or don't have it, I suppose we can just organize a time/date and communicate over email at that specific time. I'll be around until late afternoon eastern US tomorrow (Saturday), otherwise it would have to wait until maybe Sunday night or Monday. You can always email at support(at)stackandtile(dot)com let me know here if you do

I decided to go with the 'Mercury' theme, and there were no problems with SaT since I've switched over.

I'm a bit pressed for time with a number of series going on, and I'm going to put 'Nova' on hold for the time being.  In short, I've been playing some very long sessions, and will be for the foreseeable future. I really appreciate with your trying to help me out, and your being patient with me. 

Again, I really do like SaT, and I'm lost when I can't use it.  I've been overly critical about everything lately, but I've gotten far more positive things out of your product than not. I was being a bit of a hypocrite, because I stand when people complain or smear other people's work, and I was doing just that a few days ago. Live and learn.

Should I decide to fix the problem when poker slows down a bit, I'll come back to this thread.

Thank you very much.