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+--- Forum: Support Help (https://www.stackandtile.com/forum/forumdisplay.php?fid=2)
+--- Thread: Update (/showthread.php?tid=621)
Update - frogan - 10-17-2013
Hello,
after updating from 2.4.10 to 2.4.11 for some reason I get a error, that my trial period ended and I can't use on my subscribtion mode. What is the problem? It automatically paid on 2013/10/02 for monthly subscribtion (8.95$).
Sorry, english is not my native language.
RE: Update - frogan - 10-17-2013
And I even can't login to my account here. And when I try to retrieve my password and enter my e-mail, it says, that I did not enter a valid email adress.
RE: Update - frogan - 10-17-2013
ID : 9EF5875097C44F84
RE: Update - SaT_Admin - 10-18-2013
(10-17-2013, 07:05 PM)frogan Wrote: Hello,
after updating from 2.4.10 to 2.4.11 for some reason I get a error, that my trial period ended and I can't use on my subscribtion mode. What is the problem? It automatically paid on 2013/10/02 for monthly subscribtion (8.95$).
Sorry, english is not my native language.
Not sure exactly what the problem was. I replied to your email and said that it could be that you've already used the software on 2 computers, and for some reason this was getting detected as a 3rd. But you should be good to go now.
(10-17-2013, 07:08 PM)frogan Wrote: And I even can't login to my account here. And when I try to retrieve my password and enter my e-mail, it says, that I did not enter a valid email adress.
Signing up and paying for SaT only gives you a subscription and a license code to use the software. Forum accounts are separate. You would need to register separately
RE: Update - frogan - 10-18-2013
Thanks, it's all good now. Appreciate your loyalty to customers. Have a good one !
RE: Update - SaT_Admin - 10-18-2013
Thanks, you too