First of all, please don't create new threads for the same problem. I am going to merge these posts back into the main thread.
Now...
Why would you think that everything is just fine when you've done nothing to change anything?
I've asked you twice to try using a layout with a slightly larger grid slot size, and you've ignored me. If you don't want to try to solve the problem, that's fine. You don't have to waste any of your time that you don't want to.
SaT can work with all sites. Not perfectly though, and each site's specific issues are listed on the help pages on the website. Lastly, some sites just completely prevent scanning of their tables. So in those cases then SaT will not work. I suppose that I need to update the wording on the website.
You cannot be sure that the problem is not due to PT4 or your machine. You yourself were the one who stated that the problem happened when PT4 was on, and then when you turned PT4 off the problem went away and things worked fine.
Clearly there is an issue somewhere if you are getting mixed results. If you don't want to try to track down the problem, that's your choice.
Further, I have tested on my machine on multiple table sizes, and the tables do detect that action is required and pop into the grid when someone shoves and covers you, and only Fold/Call All-in are visible.
If you want a refund, I will gladly give it. Send an email to: support (at) stackandtile (dot) com
Email from your registered email address and/or give your license code and you will get a full refund.
Do not however blame the software when we haven't even determined what your issue is yet.
Here is the post in question:
http://forumserver.twoplustwo.com/167/co...st32514931
I have included the full thread of posts in the quote above in case anyone else wants to follow it.
There is no "historical issue of folding buttons for 888 that still hasn't been rectified". Simple as that.
The user in question (NeverStopTrying) was having the complete OPPOSITE problem that you are having. His tables were ALWAYS being detected as having action required, and he was unable to clear the table from the top of the stack. His problem was precisely what I described. The black fold checkbox was being detected as if it were the actual Fold button which was also black.
Also, that was posted 1.5 years ago, and at that time, 888poker was not officially supported as a built-in site within SaT. So the user must have been using a custom site that he set up himself using the wizard. I gave a solution in the post, and then the user who you quotes in the post, Hilips, even said that using my solution worked. So there was no issue even then, other than the fact that the original user had misconfigured his custom site.
Now...
(10-30-2013, 05:57 AM)MarcyArgy Wrote: So I'm massively on tilt now because of SaT.
I thought finally I had everything just fine after re-including 888 and midway through a 15 table session low and behold 888 tables erratically stop moving to grid. This has destroyed my session and caused timeout problems on all sites.
Why would you think that everything is just fine when you've done nothing to change anything?
Quote:Admin you know the issues surrounding this and having tested every possible table size / layout I cannot waste anymore of my time (not to mention wasting money!) trying to figure out the incompatibility the software has with 888.
I've asked you twice to try using a layout with a slightly larger grid slot size, and you've ignored me. If you don't want to try to solve the problem, that's fine. You don't have to waste any of your time that you don't want to.
Quote:All I know is that I bought your product understanding that it works with ALL sites. THIS IS NOT THE CASE AND 888 TABLES ARE THE ONLY PROBLEM OF THREE IN MY SETUP.
SaT can work with all sites. Not perfectly though, and each site's specific issues are listed on the help pages on the website. Lastly, some sites just completely prevent scanning of their tables. So in those cases then SaT will not work. I suppose that I need to update the wording on the website.
Quote:I can be sure that this problem is not to do with PT4 or my machine as SaT operates perfectly when 888 is omitted.
You cannot be sure that the problem is not due to PT4 or your machine. You yourself were the one who stated that the problem happened when PT4 was on, and then when you turned PT4 off the problem went away and things worked fine.
Clearly there is an issue somewhere if you are getting mixed results. If you don't want to try to track down the problem, that's your choice.
Further, I have tested on my machine on multiple table sizes, and the tables do detect that action is required and pop into the grid when someone shoves and covers you, and only Fold/Call All-in are visible.
Quote:I want my money back from the annual subscription I have paid upfront. Once you have fixed the problem I would be happy to re-subscribe but as it stands I cannot continue to be tilted so badly by a program I'm paying for that is supposed to make a poker player's life easier.
If you want a refund, I will gladly give it. Send an email to: support (at) stackandtile (dot) com
Email from your registered email address and/or give your license code and you will get a full refund.
Do not however blame the software when we haven't even determined what your issue is yet.
(10-30-2013, 07:07 AM)MarcyArgy Wrote: looks like there is an hostorical issue with folding buttons for 888 that still haven't been rectified:
Hilips Wrote:greg nice Wrote:I have been using SAT at 888poker and that's exactly what i did, and it works."NeverStopTrying Wrote:Thanks for the answer for my previous question. 888Poker is one of my main sites as I play MTTs. The problem is that in their program there's a visible fold button when I'm still waiting for my turn, and the result is that their table will be on top of my stack the whole time until it's my turn to act while other tables need action too. Pushing "fold+stack" hotkey doesn't help as it immediately comes on the top again. Is there anything I can do about this? For now I have just simply moved the table to one of the slots and then stacked it after my turn has passed.yes thats why i havent been able to support 888poker officially with built in settings, because of this exact issue. unfortunately not all poker sites do things in a way that SaT can support
what you need to check is if the pre-fold checkbox is the same color as the actual fold button. if it is identical, then we're screwed.
if i remember correctly, the fold button is mostly black with a little bit of color near the bottom of the button. what i would suggest is going through the custom site wizard again, and when it tells you click on the location of the fold button, click near the top where there is some color. that MAY work. otherwise, you'd need to look into modding the graphics of the table, if thats even possible.
Here is the post in question:
http://forumserver.twoplustwo.com/167/co...st32514931
I have included the full thread of posts in the quote above in case anyone else wants to follow it.
There is no "historical issue of folding buttons for 888 that still hasn't been rectified". Simple as that.
The user in question (NeverStopTrying) was having the complete OPPOSITE problem that you are having. His tables were ALWAYS being detected as having action required, and he was unable to clear the table from the top of the stack. His problem was precisely what I described. The black fold checkbox was being detected as if it were the actual Fold button which was also black.
Also, that was posted 1.5 years ago, and at that time, 888poker was not officially supported as a built-in site within SaT. So the user must have been using a custom site that he set up himself using the wizard. I gave a solution in the post, and then the user who you quotes in the post, Hilips, even said that using my solution worked. So there was no issue even then, other than the fact that the original user had misconfigured his custom site.
